I love listening to all of the discussion about “disruption” in our industry. In my opinion, much of it is conjecture, but I also believe there are many disruptive forces that are affecting our industry. We need to adopt new technologies to better serve our clients and remain a sustainable and viable option for our consumers. We must also be careful not to mistake change for growth.
We all know the history of innovation creating obsolescence: the horse and buggy, travel agencies, video stores, pay phones and the list goes on and on.
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