Life has a funny way of having the pendulum swing. We go from Republican to Democrat-led Administrations and Congress, and more times than not, when things are running most smoothly (optimally), we land somewhere more in the middle. In today’s political climate, the polarization is causing “shut downs,” where little productive legislation (production) gets accomplished.
This natural phenomenon is not just isolated to politics. Think about most of our social issues and business approaches. There is constant tension to optimal. Supply and Demand are always in flux. Price and Volume are always in flux. Sales and Service also tend to be in flux.
While most of you who have read my perspectives, or know me, realize I am a firm believer in an “AND” philosophy, not an “Either/Or” approach. I believe that, with regard to Sales and Service, they are indeed two sides to the same coin. Optimization should always be the goal.
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