Service: Staff Attitude Indifference
When our fitness professionals “service” members like them on the floor and don’t approach those “not like” them – are they servicing members or creating further disconnect highlighting that certain members don’t belong?
There are very few industries as dependent on staff as ours. Our staff controls our entire destiny. From the Front Desk to the Membership Sales team to the Childcare Center to the Fitness Floor to the Group Fitness Studio to the Lounge and Locker Room… and let’s not forget Member Services/Billing and Management on issues that invariably arise…
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Posted In: Articles
Tagged: Bill McBride, BMC3, Health Club Consultant, Health Club Consultants, Health Club Consulting, Health Club Service, Health Club Staff, Health Club Staffing, Heath Club Retention, retention, Sevice